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Frequently Asked Questions

 

Leasing

+ - How do I qualify to live here? 1. Apply with a guarantor. A guarantor will sign the lease with you. To qualify, they must have a social security number, pass a credit check and make at least 3x the base monthly rent. Using a guarantor waives the requirement for a deposit.

2. Self-qualify. If you pass a credit screening, and provide proof that you make at least 3x the monthly rent for the past 3 months (with proof by pay stubs at time of signing), you may self-qualify. Self-qualifying waived the requirement for a deposit.

3. Pay a deposit. If an applicant is not able to qualify by one of the two means above, the applicant is able to pay a deposit equal two 2x the monthly rent. This does not apply to rent at any point, including but not limited to first and last month’s rent. The deposit will stay on the account as long as the applicant resides with us, and is able to qualify year to year with the same initial deposit. After a resident moves out, the refund is eligible to be refunded, minus any applicable charges incurred for damages.

4. Apply with The Renter Access Program through LeapRent. With Renter Access, Leap fills in for a guarantor or parent co-signer when required by a landlord. Leap replaces the need for large move-in costs and co-signers. Ask the office for more information on how to apply.

Again, as stated, all four options are ways to qualify, and an applicant only needs ONE option to qualify.
+ - What does Individual Leasing mean? Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.
+ - What are rental installments? Why is my rent not prorated? A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.
 

Maintenance

+ - What if I need something repaired in my apartment? Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
 

Parent

+ - I am the guarantor on the account. How do I access payments and documents? Just like the residents, all guarantors have an individual resident portal account. Once logged in, a guarantor can make a payment, sign documents, and access all signed documents. Guarantors can reset their password if needed at any time with the Forgot Password option on the log-in page. If you are still experiencing issues logging in, please contact the office for assistance.
 

General

+ - What should I bring to my new apartment? While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide:

COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
+ - How do I access the internet? Each bedroom has an ethernet port to access the internet. For WiFi, the resident will need to purchase their own router to set up in their room. For more questions on router suggestions or other internet issues, please contact our provider Single Digits at (877)-778-9283.
 

Rent/Payments

+ - What are rental installments? Why is my rent not prorated? A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.
+ - Can I see my balance before the 1st of the month to pay ahead? Residents are always welcome to pay ahead, but scheduled charges do not post until the first of the month. To confirm the upcoming amount owed, please contact the office.
+ - How do I pay my rent and when is it due? Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
+ - Can we set up auto-payments? Yes! However, because rent does not post until the first of the month, the auto-payment must be scheduled for the first. If it is scheduled for the end of the month to pay ahead of time, nothing will be posted on the account to pay, and may result in late fees after rent posts. For more questions, please contact the office.